Function General Items Return Policy - In most cases, consumers can apply for returns within 14 days( from the day customer receive the goods)of receipt of the goods, if not retroactive from the date of delivery. If your order is shipped to Brazil or Russia, you can send it back to us within 40 days of shipment. After delivery, you will receive an email with the delivery date and order details. Some products have different policies or related requirements.

Please contact us before returning the defective item for a return address and other instructions.

14 days product warranty, to ensure that no damage to the goods, is allowed to return within 14 days, if it is man-made damage, is unable to apply for return! Hope to understand! Thank you!

Is your product damaged, different or not working? If so, you are protected and may file a claim outlined below.

1. Please contact us within 14 days after receipt of the product to explain the problem photo or video, and whether to refund or replacement.
2. If we need more information, we will review the claim and contact you
3. If approved, we will refund or resend the item, and you may also need to return the item.

Do I need to send items back to ruwiss.com

If we ask you to return the product, we will discuss with you the most cost-effective way to send the product back to us and provide you with complete instructions, including our address. Upon receipt and inspection of the product, you will receive a full / partial refund.

Refund (if applicable)

Upon receipt and checking of your return, we will notify you by email that we have received the returned items. We will also inform you of the approval or refusal of your refund. If you get your approval, your refund will be processed and your credit card will automatically be applied to your credit card or original payment method within a certain number of days.

1. Customer reason to cancel the order

A. The customer cancels the order due to his / her own reasons, so within 2 hours after the customer finishes the payment, the status of the order remains "pending delivery". Customers can contact EMAIL customer service to cancel the order.

B. Clients cancel their order for their own reasons, so payment has been completed more than 2 hours from the customer. Please contact the merchants to negotiate. Business will cancel the order for the customer.

2. Merchant out of stock cancel order

Cancellation of orders due to out of stock reasons. Merchants must first obtain the consent of the customer before canceling the order.